Are the products purchased through justbuycycles.com genuine, and are there a manufacturers’
warranty for the same?
Justbuycycles.com sells only products
that are original/genuine, and are covered under warranty provided by the manufacturer/brand
of the particular product. Kindly check the warranty policy given along with the
If certified as manufacturing defect Just Buy Cycles will arrange to replace particular
If there is an issue with my bicycle, does just buy cycles take responsibility?
Upon delivery and unboxing of the bicycle/product, if you find any defect, you should
intimate JUST BUY CYCLES regarding the same immediately without any delay. JUST
BUY CYCLES shall, take all reasonable efforts to rectify the same in conjunction
with the respective brand/manufacturer. The final solution/course of action is at
the sole discretion of JUST BUY CYCLES.
Does warranty cover all the parts of my cycle/product?
The terms and condition of warranty for any part of the bicycle/product vary for
each brand/manufacturer. The same shall be available on their respective website.
In case of any warranty claim, JUST BUY CYCLES shall provide all reasonable assistance
for your claim/communications between you and the brand/manufacturer.
What if the bicycle/product i have received is defective?
JUST BUY CYCLES undertakes a rigorous checklist on every bicycle once the same has
been fully fitted to ensure that there are no damages/defects to the bicycle prior
to shipping the same to you.
In case of any manufacturing defect that is noticed upon delivery of the bicycle/product,
the same shall have to be raised with the respective brand/manufacturer through
JUST BUY CYCLES, and JUST BUY CYCLES shall extend all reasonable assistance in this
In case of any damage during transit, you shall intimate us immediately upon unboxing
the bicycle/product, and provide pictorial evidence of the damage to the same. The
bicycle/product shall be in an unused condition at the time of intimating us regarding
such damage. Upon receipt of your complaint, JUST BUY CYCLES shall forward the same
to the transit partner and seek a resolution for the issue.
Any request for the return of the bicycle/product shall be at the sole discretion
of JUST BUY CYCLES. In case of a return being approved by JUST BUY CYCLES, all items
must be returned in their original condition along with the following:
- Original invoice from JUST BUY CYCLES
- User manual and other documents
- Accessories provided at the time of sale of the bicycle
- The original box, intact, along with the packaging as delivered
JUST BUY CYCLES shall have the right to reject the return pickup if the items are
not returned according to the above mentioned.
Any other damages that may have occurred to the bicycle shall be your responsibility.
The same shall also not apply to normal wear and tear, nor to defects, malfunctions
or failures that result from the abuse, neglect, improper maintenance, alteration,
modification, accident, or misuse of the bicycle/product. However, JUST BUY CYCLES
will advise you regarding rectification of the said issue. Please contact our support
team at firstname.lastname@example.org.